Support and reporting

Contact support

Email support@rubyvelvet.co.za for account access, verification, booking, payment, privacy, safety or moderation requests.

Report safety concerns

Reports involving coercion, underage content, exploitation, scams, threats or harassment should be prioritized and escalated for administrator review. Emergency situations should be reported to local authorities immediately.

App review access

Store reviewers should be provided with a review account, moderation explanation, privacy URL, support URL and deletion URL. Do not hide marketplace functionality from app review.