Privacy policy

Data we collect

RubyVelvet may collect account identifiers, profile details, verification submissions, booking records, payment status, support requests, device diagnostics and moderation reports required to run a safety-first marketplace.

How data is used

Data is used for authentication, age-gate continuity, profile verification, booking workflow records, fraud prevention, support, reporting, analytics and legal compliance.

Verification and moderation

Provider verification material should be reviewed only by authorized administrators. Sensitive verification files must be stored securely, access logged and removed when no longer required by the verification or legal retention process.

Account controls

Users can request account export, correction or deletion through the support page or the delete-account page. Some transaction, moderation and safety records may be retained when required for legal, fraud-prevention, dispute or audit purposes.

Contact

Privacy requests should be sent to support@rubyvelvet.co.za. Requests are reviewed for identity verification, safety retention, fraud prevention, payment record obligations and applicable legal requirements before account data is exported, corrected or deleted.