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Frequently asked questions

Short answers before you begin

The platform is launching with provider discovery, private messaging, booking requests and direct cash or bank-transfer arrangements.

Does RubyVelvet process payments?

No. Online payments and payouts are disabled for launch. Clients and providers arrange cash or a direct transfer themselves.

Is a verified badge a safety guarantee?

No. It records a completed moderation step. Continue to use judgement, boundaries and the reporting tools.

Can I delete my account?

Yes. Use the account deletion page. Some records may be retained where law, fraud prevention or dispute handling requires it.